frequently asked questions

If you have any additional questions send us a message at help@esteemsl.com or click below

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All products will be shipped within 48 hours of the purchase. If products are purchased on Saturday or Sunday, the products will be shipped the following week.
An email confirmation will be sent immediately after your order is placed. This email will have your order number and confirms we received your order.
A second email confirmation will be sent once your products have shipped. This email will contain a tracking number as well. If it's been over 48 hours and you have not received a confirmation email, please email us at help@esteemsl.com. Please include your order number in the subject of the email and provide your full name in the email.
We're sorry to hear you're not satisfied with your products. Please email us at returns@esteemsl.com for further assistance. In the email, please provide your name and order number. We accept returns within 20 days of purchase.
We're sorry to hear that you received a damaged item. We would be happy to make this right. Please email us at help@esteemsl.com. In the email, please provide your name, order number and pictures of the damaged item.
All Esteem Maison products are developed, formulated, and manufactured in the USA.
We are currently only shipping throughout the United States and to Canada. We plan to add international shipping soon.

Yes, all Esteem Maison products are cruelty-free and we never test on animals. We perform extensive testing internally and test our products on individuals with varying hair types
Stop using the product immediately and wash out the product with cool water. Please consult with your primary care provider to determine the cause of your reaction.
Our products were meticulously formulated to ensure they were crafted without any harmful ingredients that could do long-term damage to your hair or overall health.
Yes, Esteem Maison products are safe for color treated hair.

When purchasing your products, select the "subscribe" option.
You can select to have products shipped every 30 days, every 60 days or every 90 days.
Setting up the subscription will ensure you're never without your favorite Esteem Maison products. Subscribing saves you money, as we offer a 10% discount on all subscriptions.
You can purchase as many units as you would like and we will ship the same number every month. You can adjust the unit number on the order for the subscription in the manage subscription section on our website.
The first order will be shipped within 48 hours. Subsequent orders will ship on the same day you signed up for your subscription. If your first purchase is on the 3rd, your products will ship on the 3rd of the month (frequency depends on selection).
We will send out an email with a tracking number the day your products ship.
Yes, the subscription option is available for the bundles and the 10% discount applies.
Subscriptions are already discounted by 10%, so additional promo codes can not be used for subscriptions.
Go to My Account—> Memberships or Subscriptions —> Settings —> Payment Method
Go to My Account—> Memberships or Subscriptions —> Settings —> Shipping
Go to My Account—> Memberships or Subscriptions —> Settings
Go to My Account—> Memberships or Subscriptions —> Settings